Piezia Terms of Use

This English version is a translation of the French text. It binds you only if you expressly chose it; otherwise the French version binds you (section 4).

These terms form the contract between Piezia and the yards that publish their vehicles on it. They also form the contract for the arrival alert, for the person who asks for one. Finally, they tell buyers what the site shows them and what they can expect from Piezia.

• Part A applies to everyone.

• Part B applies to yards.

• Part C applies to buyers.

• Parts D to J apply to everyone, except the sections that say otherwise (28, 29, 35 and 36).

Part A — For everyone

1. Who we are

The Piezia service, its piezia.com website and its app are operated by M. Berrazouane, from his establishment at 8, rue de l'Anse-Bleu, Laval (Québec) H7N 4B1. In these terms, "Piezia", "we" and "us" mean the operator. You may write to us at contact@piezia.com, or by mail at that address.

2. What Piezia does

• Auto recycling yards (the "yards") publish on Piezia the vehicles they have on their lot: make, model, year, paint code, row, photos and, where applicable, the planned crushing date.

• Buyers (individuals, garages, body shops) search for a vehicle. They see which yard listed it and where the yard is. Then they call the yard or go there.

• Piezia neither sells nor buys any part or vehicle. It sets no price, receives no payment for a part and passes no message between a yard and a buyer.

• The service includes the piezia.com website and the yards' app, at piezia.com/app.

A few words used in these terms:

• the storefront: a yard's public page on piezia.com, with its vehicles;

• the space: a yard's space, at piezia.com/en/espace and in the app;

• the owner: a person who has the "Owner" role in a yard's space;

• the pilot: the period during which Piezia is free for a yard, until a plan applies (section 15);

• a vehicle's record: what a yard has published about that vehicle, photos included.

3. Who is bound by these terms

• A yard is bound as soon as one of its owners accepts these terms. The owner accepts them at sign-up, by ticking the box provided. A yard that was already signed up accepts them the next time an owner opens its space, on the website or in the app. By ticking the box, the person declares that they have the power to bind the yard.

• As long as no owner has accepted the version in force, the yard's space presents it to its owners before anything else. If it is still not accepted 30 days after it takes effect, we may suspend the yard, with written notice (section 16).

• A buyer needs no account and accepts nothing in order to search. A buyer who asks for an alert (section 21) enters into a free contract with us.

• A consumer is a natural person who is not acting for the needs of their business: for example, a person looking for a part for their car or for a relative's car. A garage or a shop looking for a part for a customer is not a consumer. The Consumer Protection Act gives consumers rights. These terms change nothing about them, and in case of doubt they are interpreted in the consumer's favour.

• We keep a record of each acceptance: the yard, the account that gave it, the version and language of the text accepted, the digital fingerprint of that text, the choice to be bound by the English version where applicable, the date and time, and where it was given (the website or the app). We do not attach your IP address to it. The Privacy Policy says how long we keep this record.

4. Language

• These terms are written in French. An English translation exists.

• The French version is presented to you before the English version, or at the same time.

• You are bound by the English version only if you expressly chose it, by ticking the box provided for that purpose. That choice is recorded with your acceptance. You are asked again with each new acceptance.

• If the two versions differ, you may rely on whichever one suits you.

5. What no one may do on Piezia

• Enter, or try to enter, an account that is not theirs or a part of the service that is not open to them.

• Get around a protection of the service, or overload it.

• Copy the site in bulk with a robot or a program. Search engines that follow the site's rules (the robots.txt file) are an exception.

• Pretend to be another person or another yard.

We may technically block a connection used for any of these acts. Such a block stops no alert. If you believe it targets you by mistake, write to us: we review it and answer you.

6. You remain free to criticize

Nothing in these terms prevents you from publishing a review, a criticism or a comment about Piezia or about a yard, or from filing a complaint with an authority.

7. The Piezia name and the site's content

The Piezia name, its logo, and the site's text and code belong to the operator. The photos in the listings belong to their owners: the yard, or the person who took them (section 14). To reuse them elsewhere, ask them for permission.

Part B — For yards

8. Signing up your yard

• Give accurate information: your name, your email address, then the yard's name, address, telephone number and service. If you give a road vehicle recycler's permit number from the Office de la protection du consommateur (OPC), it must be your yard's.

• Before opening your storefront to the public, we call the yard at the number given and check that it exists. We may also check your permit with the OPC, at sign-up or later.

• You may enter your vehicles in the meantime. Nothing is visible to the public before your storefront opens.

• Keep your password secret. If you believe someone else is using it, let us know without delay.

• The owner corrects the yard's information themselves in its space, on the website or in the app. To change the web address of your storefront or your ARPAC membership, write to us.

9. Your permit and what you declare

• You declare that your yard operates lawfully and holds the road vehicle recycler's permit issued by the OPC.

• If that permit is suspended, cancelled or not renewed, let us know without delay.

• What your storefront says about your yard must be accurate: self-service or full service, delivery, length of the warranty, ARPAC membership. Check it as soon as your storefront opens, and correct it as section 8 provides as soon as it changes.

• The warranty length your storefront shows is the one your yard entered, at sign-up or in its space. It binds your yard toward the buyer. If your yard offers no warranty beyond the legal warranty, enter zero: the storefront then shows none. This warranty adds to the warranties provided by law and does not replace them (section 23).

• You comply with the laws that govern your business.

10. The people of your yard

• The owner may add employees and open access for them. The owner may withdraw that access at any time.

• Add a person only with their agreement: we keep their name and email address to open their access (see the Privacy Policy).

• Each person has their own access. The employee replaces the password the owner gave them with their own, in their account on the website. Do not share passwords.

• Your yard is responsible for what its employees do on Piezia on its behalf. Withdraw the access of a person who leaves the yard.

• A yard's last owner can be neither removed nor demoted. If that owner asks for their account to be deleted while they are alone in the yard, the yard is suspended and its storefront is removed from public view (section 16).

• Our notices go to the email address of the yard's owners (section 37).

11. What you publish

• Publish only vehicles that your yard really has on its lot.

• The information must be accurate: make, model, year, paint code, row, stock number, crushing date. If you are not sure of an optional piece of information, such as the paint code, leave it empty rather than guess. If a published piece of information is wrong, correct it or archive the vehicle.

• Each photo shows the vehicle listed, and nothing that section 13 forbids.

• Publish nothing unlawful, false or misleading. Publish no vehicle and no part that you know or suspect has been stolen.

• Your yard is responsible for what it publishes. We do not check every listing, but we may remove a listing that does not follow these rules (section 16).

12. Keeping your inventory up to date

• A buyer may drive an hour for a vehicle. Archive a vehicle, or mark it as crushed, as soon as it is no longer on your lot: ideally the same day.

• Update the crushing date when it changes.

• You do not have to list the parts already removed from a vehicle. Each record carries a button to call you. When the buyer calls, tell them whether the part they are looking for is still on the vehicle.

13. Plates, people and documents in photos

Before publishing a photo, check that it does not show:

• a valid, readable licence plate, on your vehicle or on another one. When in doubt, remove it, cover it or frame the shot differently;

• the face of a person, employee or customer, without their agreement;

• a document or personal item left in the vehicle: registration certificate, proof of insurance, mail, invoice, photo, phone screen.

On upload, Piezia removes the GPS position and other metadata from photos. It does not blur plates or faces: checking is up to you. A vehicle with a photo showing any of these items may be removed without notice (section 16). The photo concerned is no longer shown to the public. It is erased when you replace it. The written reason for the removal describes it, without keeping the image.

14. Your photos and the licence granted to Piezia

• You remain the owner of your rights in your photos. Piezia does not become their owner.

• You grant Piezia a non-exclusive, royalty-free licence to:

  • store your photos and make technical copies of them: format, size, compression, thumbnails, removal of metadata;

  • show them to the public on the site, in the app, in the preview of a shared page and in the alerts announcing that vehicle, and let search engines index them, which may display a thumbnail;

  • keep them in backup copies, made by us or by our hosting and backup providers, on our behalf only;

  • keep them in the file of a report or a dispute, for as long as it lasts.

• The licence applies wherever the site can be reached. It allows a photo to be shown to the public as long as the vehicle is online.

• When a vehicle is archived, crushed or removed, or when your yard leaves Piezia, we keep its photos out of public view, with the vehicle's record, with no time limit. After your yard leaves, the owner may ask us in writing to erase them. We erase them within 30 days, except those in a report or a dispute that is still open, which we keep until it ends. Backup copies disappear on their own no later than 30 days after that.

• We do not use your photos in our own advertising without your written permission, asked for separately.

• You guarantee that, for each photo:

  • your yard owns the copyright, or its owner has allowed you to publish it on Piezia on the terms of this section;

  • it shows the vehicle listed;

  • it does not come from a third party's website or listings, unless its owner gave written permission.

• Moral rights belong to the person who took the photo, even an employee. Have each person who takes photos for your yard waive exercising them against Piezia for the uses in this section, for example to require their name under each photo.

15. The free pilot and subscriptions

During the pilot

• Piezia is free for your yard. Nothing will be billed to you without your agreement.

• If we end the free period, we will give you written notice at least 30 days in advance. You then choose a plan, or you leave Piezia at no cost.

When a plan is offered

• Before any payment, we give you the plan's offer in writing, in French: its name, what it includes, its price per month and the date it starts.

• The plan applies only after your agreement. The owner gives it in writing, for example by answering the offer by email. We keep that agreement with the offer accepted.

• The price is in Canadian dollars, per month. Taxes, if any, are added and shown separately. There are no other mandatory fees.

• If your yard exceeds what its plan includes, for example the number of vehicles, we propose the plan that fits. We remove no vehicle for that reason.

• You pay Piezia directly: in person, by Interac e-Transfer, by bank transfer or by cheque. Piezia collects no payment card data.

• Each payment is recorded in your space, with its date, its amount and the period it covers. On request, we give you a receipt in French.

• A payment extends your subscription by the number of months paid, from the end date of the current period. If that date has passed, it extends it from the day of payment.

• A price already paid does not change. A price increase follows section 35.

• A trial period starts only with your agreement. Its end date is given to you in writing at least 30 days in advance. Nothing is billed automatically at the end of a trial. If nothing is paid, the "due date" section applies.

• The numbers your space shows, such as views of your vehicles or searches, count pages opened and searches, not people. The same person may be counted more than once. Robots that identify themselves are not counted. These numbers promise no sale.

The due date

• We remind you of the due date before it arrives, in your space. We may also write to you or call you.

• If nothing is paid by the due date, your storefront stays online for 14 more days, with a notice in your space.

• After those 14 days, your storefront is withdrawn: your yard and its vehicles are no longer visible to the public. Nothing is erased, and your storefront comes back as soon as a payment is recorded.

• We shorten a period already paid only to correct a recording error. We give you the reason in writing.

16. Removal of a vehicle and suspension of your yard

We may remove a vehicle from public view. We may also suspend your yard: your storefront and your vehicles are then no longer visible to the public. We do so only for one of these reasons:

1. an unlawful, false or misleading listing;

2. a photo showing what section 13 forbids;

3. a photo your yard has no rights to, for example copied from a third party's website;

4. a vehicle that is not, or is no longer, on your lot;

5. a yard that does not hold a valid recycler's permit, or whose permit is suspended, cancelled or not renewed;

6. a false statement at sign-up, for example a yard that does not exist at the address given;

7. an act that threatens the security of the service or of its users (section 5);

8. a court order, or the written request of a police force or another authority acting under the law, for the content it concerns;

9. a serious report, for the time needed to examine it (section 31);

10. the deletion, at their request, of the account of the yard's only member (section 10);

11. no acceptance of the version of these terms in force, 30 days after it takes effect (sections 3 and 35).

We may also disable a person's account, for an act described in section 5 or at the request of an owner of their yard. The person may ask us for the reason at contact@piezia.com.

How we proceed:

• We choose the lightest measure that solves the problem. For example, we remove a vehicle rather than suspend the yard, when that is enough. It is not enough when a yard knowingly publishes unlawful content, for example a stolen vehicle, or does it again after a removal: we then suspend the yard.

• When the problem can wait, we first ask you to correct it within a reasonable time: an inaccurate listing, a vehicle no longer at your yard, a permit to renew. When it cannot wait, we act right away.

• The reason is always written. You read it on the vehicle or in your space. If a new reason is added during a suspension, we write it to you.

• To contest, write to contact@piezia.com. We review the decision and answer you in writing.

• As soon as the reason no longer applies, we put the vehicle back online or reinstate the yard. If the removal or suspension was our mistake, we add the lost days to your subscription.

• Withdrawal of a storefront for an unpaid subscription follows section 15. It is not a suspension.

17. Leaving Piezia, and the end of the service

• Your yard may leave Piezia at any time, at no cost: the owner writes to us at contact@piezia.com.

• If you paid in advance, you choose between two options:

  • your storefront stays online until the last day of the paid period, and is then withdrawn;

  • or we refund you, within 30 days, the part of the paid period that has not run, calculated to the day.

• We may end the contract with your yard in two cases:

  • for a reason in section 16 that is serious, or that you did not correct. The reason is given to you in writing;

  • with no fault on your part, for example if we stop offering the service. We then give you written notice at least 30 days in advance.

  In both cases, we refund the part of the paid period that has not run, calculated to the day. We deduct from it only what your yard owes us, if anything.

• After you leave, your storefront and your vehicles are removed from public view. They are not erased from our database. Section 14 says what happens to your photos. The Privacy Policy says what else we keep, and why. Each person may ask for their own account to be deleted.

Part C — For buyers

18. Searching for a part

• Searching on Piezia is free and requires no account.

• "Find me" sorts the yards from nearest to farthest. Your position is rounded and Piezia does not keep it. To place it on the map, your browser asks Mapbox for the map of the area (see the Privacy Policy).

19. What the listings show

• Each listing is published by a yard, except those of the demonstration yards (section 20). The yard is the one that knows its inventory.

• A vehicle may be sold, dismantled or crushed before the yard updates its listing. Some of its parts may already have been removed. The crushing date is the yard's forecast.

• Call the yard before making the trip.

• The distance shown is as the crow flies. The trip by road is longer.

• The price and condition of a part are discussed with the yard. A warranty may also be discussed, on top of the warranty provided by law. Toward a consumer, the yard can neither exclude nor reduce that legal warranty (section 23).

• The order of the results depends on no payment. If a yard can one day pay to be placed higher, the listing will say so on screen.

20. Demonstration yards

As long as Piezia shows examples, some yards carry the label "Demo" on their storefront, on each of their vehicles, in the results and on the map. These yards do not exist: their name, address and telephone number are made up. Their vehicles and photos serve as examples: they are not for sale at these yards. Do not try to call them or go there. The number of yards shown on the site does not count them.

21. The arrival alert

• When it is offered, the alert writes to you when a yard lists a vehicle of the make, and of the model where applicable, that you chose. It takes into account neither the year, nor the paint code, nor the distance. Listed does not mean arrived that same day: the yard may have received it earlier. A message may be missed, for example on days when many vehicles arrive. The alert does not replace a search.

• It asks only for your email address. You give your consent by opening the confirmation link. That email says who we are, our mailing address and how to stop the alert. Nothing is sent before.

• Each email carries a link to stop the alert. You may stop it at any time, at no cost, and the stop takes effect at once.

• If your alert has sent nothing for a year, it stops.

• The alert is reserved for people aged 14 and over. If we learn that an alert was requested by a person under 14, we stop it and erase their address.

• If we stop offering alerts, we will notify you by email at least 60 days in advance.

Part D — Piezia's role, and its limits

22. Piezia connects people; it does not sell

• Piezia stores and presents what the yards publish, and helps people find it.

• The sale of a part or a vehicle is made directly between the buyer and the yard, outside Piezia. Price, condition, payment, removal of the part, delivery and returns are settled between them, never reducing the warranties provided by law (section 23).

• Piezia is not a party to that sale. It is the mandatary of neither the yard nor the buyer, and concludes nothing in their name.

23. Warranties on parts

• Piezia gives no warranty on parts or vehicles, since it does not sell them.

• The warranties provided by law apply between the yard and the buyer: the warranty of quality of the Civil Code of Québec and, if the buyer is a consumer, those of the Consumer Protection Act. Nothing in these terms excludes or reduces them.

• For example, a part sold to a consumer must be fit for normal use for a reasonable length of time, having regard to its price, the contract and its conditions of use (Consumer Protection Act, ss. 37 and 38). A yard cannot exclude a defect it knew of or could not have been unaware of (Civil Code of Québec, art. 1733).

• A yard may offer its own warranty, on top of the legal warranties. Its length is the one the yard shows on its storefront. A yard that shows none offers none, but the legal warranties still apply.

24. What Piezia checks, and what it does not

• Before opening a yard's storefront, we call the yard at the number it gave and check that it exists. Demonstration yards (section 20) are the exception.

• The law requires a recycling yard to hold a permit from the Office de la protection du consommateur. We do not check every permit. To find out whether a yard holds its permit, ask the Office. A permit guarantees neither the quality of a part nor a yard's conduct.

• We do not check every listing or every photo.

• When a problem is reported to us, we act (Part F). If we see a problem ourselves, for example while checking a yard, we act as we would on a report.

25. Availability of the service

We make reasonable efforts to keep the service working. It may be interrupted for maintenance or a breakdown.

Part E — Liability

26. What Piezia is liable for

• We are liable for our own fault, as the law provides.

• Nothing in these terms limits our liability for an injury or another harm to a person, such as harm to their reputation or privacy (bodily or moral injury). Nothing limits it either for a fault committed on purpose or a gross one (intentional or gross fault).

• Toward a consumer, we are liable for our own acts and those of the people who act for us, with no limit drawn from these terms.

27. What Piezia is not liable for

• The content a yard publishes itself. We are, however, liable if we know that it is used for an unlawful activity, or if circumstances make that activity apparent, and we do not act promptly to remove it from public view.

• The sale between a yard and a buyer, and the condition of a part or vehicle.

• The fault of a yard or a buyer.

What we write or add ourselves is not a yard's content: the site's text, the demonstration yards, the lists of makes and models, the numbers we display, the distance, the order of the results and the words that present a listing. For those, we are liable under section 26.

28. Limit toward a yard

This section does not apply to a consumer.

Toward a yard, if a simple fault of Piezia causes it material injury, our liability is limited to the higher of these two amounts:

• what the yard paid us in the 12 months before the event;

• $500.

This limit does not apply to intentional or gross fault, or to harm to a person (section 26).

29. What your yard is liable for toward Piezia

This section does not apply to a consumer.

A yard may publish in breach of these terms, for example a photo that is not its own or a readable plate. If a third party then claims something from Piezia because of that content, the yard compensates Piezia for the resulting injury, including reasonable defence costs. We promptly notify the yard of the claim, and it may respond to it.

Part F — Reporting content

30. How to report

Anyone may report to us content published on Piezia:

• if it seems unlawful, false or misleading;

• if it shows a plate, a face or a document (section 13);

• if it infringes their rights, for example a copied photo;

• if it lists a vehicle that seems stolen.

Write to contact@piezia.com and include:

• the address of the page (the link);

• what the problem is, and why;

• how to reach you, if you want an answer.

Police forces and other authorities write to the same address. We disclose personal information to them only where the law allows it.

31. What we do with a report

• We acknowledge receipt of a report.

• A plate, a face, a document or a vehicle reported as stolen: we remove the vehicle from public view as soon as possible, while we examine it.

• Other content reported as unlawful, in a precise and credible way: the same. Otherwise, we first ask the yard to correct it (section 16).

• We notify the yard concerned and give it the reason. It may correct, respond and contest (section 16).

• We do not give the yard the name or contact details of the person who reports, unless they agree or the law requires it, as for a copyright notice (section 32).

• We may decline to act on a report that is clearly abusive, or repeated without anything new.

• We keep the email of the report, which carries its date. A removal is recorded with its date and its reason.

• We answer the person who reported the content, if they gave us a way to reach them.

• The removal takes effect on Piezia as soon as we decide. A copy already kept by a browser or a search engine may remain for a while, outside our control.

32. Copyright

The owner of a copyright may send us a notice of claimed infringement. We must forward it if it contains what section 41.25(2) of the Copyright Act requires, with no offer to settle and no request for payment or personal information (section 41.25(3)).

• We forward such a notice as soon as feasible, by email, to the yard concerned, free of charge.

• We inform its sender as soon as feasible that the notice was forwarded, or why it could not be.

• We keep for 6 months what identifies the yard concerned, or for 1 year if we are told that proceedings have been started.

• If the photo seems copied, we may also remove it under section 31.

Part G — Privacy and email

33. Your personal information

• The Privacy Policy explains what we collect, why, how long we keep it, and what your rights are: piezia.com/en/privacy.

• These terms ask for no consent. When we need your consent, we ask for it separately: with an unticked box or, for an alert, through the confirmation link we send you.

34. Email

• We write to you about your account: address confirmation, forgotten password, due-date reminders, notices provided for in these terms.

• Each of our emails carries our name and our contact address. Our commercial emails, such as alerts and due-date reminders, also carry our mailing address.

• A buyer receives no alert and no promotional message without express consent, asked for separately. For an alert, the buyer gives it by opening the confirmation link. Each alert carries a link to stop it, which takes effect at once.

Part H — Changes and notices

35. Changing these terms: yards

• We may change these terms. We send you a written notice at least 30 days before the change takes effect, by email. The notice says what changes.

• A change that reduces your rights or increases your obligations, such as a price increase, applies to your yard only after an owner accepts it. The new version is presented and accepted like the first one: French first, and the choice of English asked again (sections 3 and 4).

• From the date it takes effect, and as long as no owner has accepted it, the second point of section 3 applies. If you refuse it, you may leave Piezia at no cost, with the refund provided in section 17. We may also end the contract 30 days after the change takes effect, with the same refund.

• A correction that does not change your rights takes effect when published, with a new version number. Examples: a typo, a contact address, a clarification. It requires no new acceptance.

• We keep each version intact, with its date. On request, we give you the one you accepted.

36. Changing these terms: consumers

Toward a consumer who has a contract with us, such as an alert:

• we may change only these elements:

  • the criteria an alert can follow (today, the make and the model);

  • the form and content of alert emails;

  • the delay after which an alert that has sent nothing stops (section 21);

  • the rules of use in section 5, and the way to report content to us (Part F);

  • our contact details;

• these terms do not allow us to make a free service paid;

• we send you a written notice at least 30 days before the change takes effect. It contains only the new or changed clause, the clause as it was before, the date the change takes effect and your rights;

• if the change increases your obligations or reduces ours, you may refuse it and end the contract without cost or penalty. You only need to tell us no later than 30 days after it takes effect. Stopping your alert through its link is enough;

• a change made any other way does not apply to you.

37. Notices

• You agree to receive our notices in writing: by email, at the address of your yard's owners, or in your space. This applies in particular to the notices in sections 3, 15, 16, 17, 35 and 38. An urgent notice may also be given by telephone.

• Our notices are written in French, and an English translation may come with them. If you chose to be bound by the English version, they may be in English only.

• We write to a consumer at the email address of their alert.

• You write to us at contact@piezia.com.

38. If Piezia changes hands

The operator may transfer Piezia to a company the operator creates or to a buyer. These terms then pass to the new operator, who is bound by the same commitments. We will give you written notice at least 30 days in advance. You may then leave Piezia at no cost, with the refund provided in section 17.

Part I — Laws and courts

39. The laws that apply

These terms are governed by the laws of Québec and by the laws of Canada that apply to them. A consumer who lives elsewhere also keeps the protective rules of the place where they live, which a contract cannot set aside.

40. Courts

• A dispute may be brought before the courts of Québec.

• A consumer who lives in Québec sues, and is sued, before the court of their domicile. A consumer who lives elsewhere keeps the courts that the law of their home recognizes.

• These terms contain no arbitration clause. They do not limit your right to go to court, including through a class action.

• A claim of $15,000 or less may go to the Small Claims Division of the Court of Québec, on the conditions of the Code of Civil Procedure.

• You may first write to us to settle a dispute. This is not an obligation.

41. If a clause is void

If a court finds a clause void or unenforceable, the other clauses remain in force.

Part J — Contact us

42. Contact

• Email: contact@piezia.com

• By mail: at the address of the establishment, in section 1.

• For a question about your personal information, write to the person in charge, at the address published in the Privacy Policy.

Version 1.0 · In force on October 10, 2026